This product provides a variety of offerings enabling our customers to offer Internet account access to their customers. This offering includes:
- Online banking
- Cash management solutions
- 800-444-FARM
- Mobile banking apps
Service Value and Key Benefits
- Ability for our customers to offer different cash management options to their customers
- Access for retail customers to online banking transactions and inquiry 24/7 via a secure Internet site
- Smartphone and tablet apps made specifically for mobile devices allowing fast access to account information using the device's built-in functions
- Mobile banking apps are supported on iPhone and Android smartphone devices and iPad tablet devices
- One common 800 number to route customer calls to the proper customer location
- Access to online banking that includes self-service transaction functionality with customer-specific branding throughout the visitor's experience
- Access to professional, experienced staff, including access to SunStream's Service Desk
- On-Site Support – Monday through Friday 7:00 a.m. - 5:00 p.m. Central time
Detailed Description
Online Banking – The Online Banking service provides 24/7 Internet access, allowing convenient customer access to:
- Loan, lease and related services information, including draft information, customer statements and bills, loan rate notices and interest paid information
- Self-enrollment for retail customers
- Ability for our customers to manage retail customers' access via a permission maintenance application
- Initiation of payments and disbursements from customer accounts via ACH
- Initiate payments to customer loan accounts using a desktop scanner
- Ability to initiate wires (with appropriate access)
- Access to observation data
Mobile Banking App – A smartphone and tablet app made specifically for mobile devices. With the mobile device you can:
- View account balance information
- Transfer funds
- View draft images
- Make payments with supported Android and iPhone devices
- Make payments to loan accounts simply by snapping a picture of a check
Cash Management Tools – This service provides additional cash management tools:
- Draft management (stop payment)
- ACH file imports
- Remote deposit capture
- Positive pay
- Wire transfers
800-444-FARM – All calls made to 800-444-FARM are routed to the proper branch location based on the area code and prefix of the call.