This service provides a suite of desktop services, which focus on supporting the computers and software used by your organization. Services also include access to qualified and certified experts for technical assistance with problem isolation, resolution,
upgrades and conversions. Maintaining a secure computing environment coupled with minimal downtime and expedient support is a priority of SunStream’s Service Desk.
Service Value and Key Benefits
This service gives clients necessary access to qualified professionals who can resolve a wide array of technical issues in your desktop environment, including:
- Hardware
- Hardware lifecycle management
- Software
- Mobile device deployment and management
- Conference room technology
- Printer support
- Consulting services
- 24/7 support
Detailed Description
Hardware
- Procurement
- Asset tracking
- Imaging/Build/Verification
- Deployment
- On-going support
- Recycling
Software
- Procurement
- Deployment/Installation
- Patching/Operating system security patching/Anti-virus updates
- On-going support
- Version upgrade planning
Mobile Device Deployment and Management
- Procurement
- Configuration/Deployment
- On-going support
Conference Room Technology
- Consulting
- Procurement
- Installation
- On-going support
Printer Support
- Consulting
- Procurement
- Installation
- On-going support