SunStream Business Services: Coronavirus Update

7/27/2020: Employees and contractors here at SunStream have been working remotely since mid-March. We were hoping to gradually return to the office beginning in August, but with the change in COVID-19 cases across the U.S. and the metrics we are tracking for Minnesota, we have decided to extend our remote working requirement until it’s determined that workers can return safely to the office.

SunStream is following guidelines related to COVID-19 from The Centers for Disease Control and Prevention, Occupational Safety and Health Administration, and Minnesota Department of Health. Plans may continue to evolve as circumstances change.

We have not set a new target date for our return to the office. Instead, the Executive Leadership Team will continue to use metrics and other considerations to assess the work environment before making informed decisions.

Our priority is protecting and safeguarding our staff, while also ensuring our customers continue to have business flowing seamlessly during any business disruption.

06/30/2020: SunStream Business Services has a small number of staff back in the office (Phase 1) as of June 15, 2020. The majority of SunStream staff will continue to work remotely through July 31, 2020. We look forward to having more of our team back in the office and are monitoring the situation to determine when it is safe to do so.

5/29/2020: SunStream Business Services has had the majority of our team successfully working remotely since March 17, 2020. For the safety of all our employees, we will have our team work remotely until June 30, 2020 and will continue to monitor the situation to determine if additional adjustments need to be made. During this time, we are committed to meet our customer’s needs while we protect our team. Customers, partners, vendors and others may continue to contact our team through normal channels.

4/21/2020: SunStream Business Services has had the majority of our team successfully working remotely since March 17, 2020. For the safety of all our employees, we will have our team work remotely until May 29, 2020 and will continue to monitor the situation to determine if additional adjustments need to be made. During this time, we are committed to meet our customer’s needs while we protect our team. Customers, partners, vendors and others may continue to contact our team through normal channels.

3/17/20: SunStream Business Services is taking the COVID-19 (coronavirus) pandemic seriously. Our utmost priority is the safety and well-being of our employees and customers. During this time, there are many uncertainties, but I want to reassure you that SunStream Business Services dedication to servicing our customers remains the same.

We are actively monitoring the situation and following guidelines provided by state and national health organizations to respond and do all we can to decrease the spread of the virus. Steps we have taken include:

  • Tested and refined our workplace continuity and remote functionality to ensure our business continues to operate uninterrupted. This activity is ongoing.
  • Required our employees, except those designated by their Executive Leadership Team (ELT) leader, to work from home or from another remote location through May 1, 2020.
    • In response to the coronavirus (COVID-19) pandemic, this requirement, which began as a test on March 17 and was originally extended to run through March 31.
    • This directive was to facilitate social distancing and protect employees and others from contracting or spreading coronavirus.
  • Informed our employees of recommended ways to protect themselves and others from contracting and spreading coronavirus.

Customers, partners, vendors and others may contact SunStream through usual channels. We will continue to actively monitor this evolving situation, keep informed of the latest information available from the Centers for Disease Control and Prevention and take the necessary steps to keep us all and our families safe.